FAQs
Contact
Call us directly at any of our stores or try the head office at 416-252-2228 ext 270. If you didn’t get a hold of a live person right then, please leave us a message and someone will get back to you within 24 hours.
416-252-2228 ext 270 or customersupport@dot-furniture.com or open a ticket here.
If you didn’t get a hold of a live person right then, please leave us a message and someone will get back to you within 24 hours.
Please contact customersupport@dot-furniture.com
Online Shopping
All cancellation requests must be submitted in writing to orders@dot-furniture.com within 24 hours from the time the order is placed. At Dot Furniture we understand that cancellations are an unfortunate part of shopping online. Sometimes the incorrect item is ordered, or you simply just had a change of heart. We want you to love your new furniture purchase with us; this is why we allow our customers up to 24 hours to cancel an order from the time it is placed. Dot Furniture will process your order after the 24-hour grace period has passed. If you do not notify us of any changed within the 24-hour grace period, the customer will be responsible for a cancellation or restocking fee of 20% of the purchase price as well as the return shipping fees that may apply.
In some cases items will be backordered and out of stock. You will be notified within 48 hours with an estimated delivery time, at which time you may opt to cancel your order at no additional charge. We cannot give out exact delivery dates since we are waiting for these products from the factories. In some cases this can take up to 16 weeks.
You must call, email, or visit your local store or use the online chat and we can help you find what you're looking for.
Yes they are. Most promotions are available in store and online.
No, when you make a purchase online your official receipt will be emailed to you.
Curbside pickup is available at all of our locations except Mississauga Erin Mills. Please select "Pickup in Store - (YOUR STORE) - FREE" on the checkout page to pick up free of charge.
Dot accepts VISA, MASTERCARD, AMERICAN EXPRESS, CASH, DEBIT, and FINANCING.
If, within 14 days of your purchase, you find the identical merchandise advertised for less by an authorized dealer in the same trading area, under the same terms and conditions, we will match the price. Merchandise must be the same name brand, same model, and must be sold under the same finance terms including any administrative fee or delivery charges. Pricing may vary from region to region. Pricing guarantee does not apply to advertising errors, misprints, or product pricing errors, not in stock, limited or minimum quantity offers, limited time offers, rebates, coupons, premiums, free bonus offers, product that is being liquidated or sold without a manufacturer’s warranty and prices obtained from any internet website, online retailer or wholesale distributor including club pricing.
You can call any of our stores, email us at customersupport@dot-furniture.com or use our online chat.
Yes, an account is needed to create an online order. It’s simple and just takes a few minutes. https://secure1.nitrosell.com/dot-furniture.com/store/member.asp?action=register&SID=frk3iqib9ve23q238sp52uer5n1sg3fk
Yes, you must log in to your account to make an online purchase. If you have forgotten your password just click here: https://secure1.nitrosell.com/dot-furniture.com/store/member.asp?action=forgotpassword
Present your gift card at the time of purchase either in store or online and the balance can be carried forward.
Your gift card will be emailed to you and it also can be personalized for a special occasion, just let us know.
Yes, we do. Please visit http://dot-furniture.com/23761/
Contact your local store.
Returns & Exchanges
Merchandise that is new, unused, and in its original packaging may be returned for a refund or credit within 7 days of delivery accompanied with an original receipt.
If there is nothing wrong with the merchandise and you simply do not like the choice you made, the item may be returned within 7 days of delivery or pick-up for a refund or in-store credit minus a 20% restocking fee. You are responsible for all return shipping costs. Refunds will be processed based on the original method of payment.
Merchandise cannot be refunded when in transit.
Refunds must be returned to the original store location from which they were purchased.
Cash Sales will be refunded by DOT Furniture company cheque and will be mailed within 7 to 10 business days.
There is a $250 limit for debit refunds. Any amounts exceeding this limit will be refunded by cheque and will be mailed within 7 to 10 business days.
If an item is delivered damaged, please report it to us within 24 hours with a detailed description of the issue along with a photo by opening a ticket here. It will then be assessed so that the item will be repaired, replaced or credited towards another item. Goods requiring assembly need special care when handling. Inspect all parts and hardware BEFORE assembly. Valid part and/or hardware claims must be made PRIOR to assembly. Damages resulting from assembly errors and/or mishandling of parts, most notably scratches, are not covered by warranty.In the event the furniture does not fit into the room or into the house, the customer is responsible for the freight cost both ways and a 20% restocking fee, no exceptions.
Please note it may take up to 30 days for the refund to post to your credit card statement.
If there is nothing wrong with the merchandise and you simply do not like the choice you made, the item may be returned within 7 days of delivery or pick-up for a refund or in-store credit minus a 20% restocking fee. You are responsible for all return shipping costs. Refunds will be processed based on the original method of payment.
Merchandise cannot be refunded when in transit.
Refunds must be returned to the original store location from which they were purchased.
Cash Sales will be refunded by DOT Furniture company cheque and will be mailed within 7 to 10 business days.
There is a $250 limit for debit refunds. Any amounts exceeding this limit will be refunded by cheque and will be mailed within 7 to 10 business days.
If an item is delivered damaged, please report it to us within 24 hours with a detailed description of the issue along with a photo by opening a ticket here. It will then be assessed so that the item will be repaired, replaced or credited towards another item. Goods requiring assembly need special care when handling. Inspect all parts and hardware BEFORE assembly. Valid part and/or hardware claims must be made PRIOR to assembly. Damages resulting from assembly errors and/or mishandling of parts, most notably scratches, are not covered by warranty.In the event the furniture does not fit into the room or into the house, the customer is responsible for the freight cost both ways and a 20% restocking fee, no exceptions.
Please note it may take up to 30 days for the refund to post to your credit card statement.
Cash Sales will be refunded by Dot Furniture company cheque and will be mailed within 7 to 10 business days.
Delivery & Shipping
When the merchandise is received, we ask that you inspect the outside of the boxes or packaging for any shipping damage. In the event there is noticeable damage to the boxes or packaging, we ask that this is noted on the freight bill as “damaged cartons – subject to inspection”. If you find there is damage to the product contact us at info@dot-furniture.com within 24 hours of receiving.
Local deliveries can take up to 2 weeks. An email will be sent within 5 days of your order with the delivery details. If your order is beyond the local delivery zones, it may take longer.
Dot Furniture currently ships within Canada. Each piece of furniture has a different shipping time, mainly depending on the manufacturer. Most furniture ships within 1-4 weeks from the date we process your order. We can also ship to the United States but not through an online order. Please contact us directly via email orders@dot-furniture.com
An email will be sent within 2 days of your order with the delivery date and details.
Dot does local deliveries starting at $150, for a more accurate shipping quote email us at customersupport@dot-furniture.com with your address including postal code or enter your complete information in the checkout process.
No unfortunately delivery is not free or included with the price. Our shipping rates depend on the delivery address and the size of what is being delivered.
For any issues regarding your delivery, please contact the store where you made your purchase or call us at 416-252-2228 ex270 or via email at customersupport@dot-furniture.com
Assembly
The first thing you should do is contact the store where you made your purchase and they should be able to assist you. If it was an online purchase contact customersupport@dot-furniture.com via email
Yes, Dot provides assembly which is usually an additional fee of 10% of the price of the item. If you would like to purchase assembly online, simply select the assembly button on the product page of the item you wish to be assembled. If you are in-store, ask your sales associate to inquire about pricing or to add assembly to your purchase.
Repairs
Contact your local store and provide a sample if possible.
We do repair our umbrellas. You can take your damaged umbrella to your local Dot location where it will be assessed and shipped to the service centre for repair. Turn around time is 4 to 6 weeks.
We can repair most furniture. To be sure, send us a photo and description of the repair required to repairs@dot-furniture.com and we can quote you.
We do replace slings on patio furniture. Bring your chairs to your local Dot location and your sling chairs can be assessed for repairs. The turnaround time for sling repairs is 4 to 6 weeks.
If you do not have a vehicle large enough to transport your furniture, we do offer a pickup and re-delivery option for $300.
If you do not have a vehicle large enough to transport your furniture, we do offer a pickup and re-delivery option for $300.
We do sell replacement glass for most of our tables. You must bring in your table frame for the glass to be fitted.
Shopping In-Store
If an item is out of stock at your local store it can be transferred to another store for your convenience.
You must call, email, or visit your local store or use the online chat and we can help you find what you're looking for.
DOT accepts VISA, MASTERCARD, AMERICAN EXPRESS, CASH, DEBIT, and FINANCING.
If, within 14 days of your purchase, you find the identical merchandise advertised for less by an authorized dealer in the same trading area, under the same terms and conditions, we will match the price. Merchandise must be the dame name brand, same model, and must be sold under the same finance terms including any administrative fee or delivery charges. Pricing may vary from region to region. Pricing guarantee does not apply to advertising errors, misprints, or product pricing errors, not in stock, limited or minimum quantity offers, limited time offers, rebates, coupons, premiums, free bonus offers, product that is being liquidated or sold without a manufacturer’s warranty and prices obtained from any internet website, online retailer or wholesale distributor including club pricing.
Yes, we do. We offer financing through Flexiti. For more information refer to http://dot-furniture.com/36/ or visit your local store.
Product Information
Dot offers several different outdoor fabrics choices that make it easy to select for your lifestyle and budget.
Spun-Poly is dyed in the spinning process making this fabric fade and water-resistant.
Dot Dura is similar to spun-poly, but is instead 100% solution-dyed, which means that each fabric yarn is dyed all the way through. This makes this option comparable to olefin in it’s fade and water-resistance.
Olefin is made from synthetic materials known as polyolefins. This material is dyed using the same process as DOTdura which gives it many of the same benefits, like colour fastness and water-resistance. Olefin is also known for its ability to wick away moisture and its great wear resistance.
Sunbrella is a high-quality fabric known for its superior resistance to the elements and comes with a higher price tag. It is made from solution-dyed acrylic (dyed to the core) and it will keep it’s colour for many years.
Dot Bella is made using the same materials and process as Sunbrella. It’s one of our high-performance fabrics that resists everything from mold to fading!
Yes, Dot offers plenty of options to mix and match your set your way. Everything is sold separately.
To see our detailed warranties, please visit our warranty page here.
Most product information can be found on the product page under the product information tab, the dimensions tab, and the warranty tab. If you require further assistance, you can call any of our stores, email us at customersupport@dot-furniture.com or use our online chat. If you didn’t get a hold of a live person right then, please leave us a message.
Our new spring/summer catalog is released every April. Our Catalogue and lookbooks can be viewed here: https://dot-furniture.com/26489/
We do rent furniture, for more details, please contact your local store or email us t customersupport@dot-furniture.com.
Sign up for our newsletter and e-blast for our latest promotions and deals. It should be noted that we do not sell or share our mailing list and we generally send out only 2 emails a month with our new biweekly promotions.
Mailing List and Reviews
Email us, call us or click the unsubscribe button at the bottom of the email.
Leave a review on Social Media or Google! Visit our Reviews page for more details: https://dot-furniture.com/reviews/
Curbside Pickup
If you have selected pickup, you may pick up your online order at any of our locations except Mississauga Erin Mills. You will be notified via email with the date and time of the pick-up.
Simply select "Pickup in Store - (STORE OF YOUR CHOICE) - FREE" on the checkout page to pick up your order free of charge.
Due to the high volume of orders coming in at this time, please be advised that most orders will take up to 2 weeks. An email will be sent an soon as the order is ready for pick-up.