Shop in-store or order online & have your items delivered or pick up curbside

FAQs

Contact

Call us directly at any of our stores or try the head office at 416-252-2228 ext 270. If you didn’t get a hold of a live person right then, please leave us a message. Due to Covid-19, we are experiencing an extraordinary number of calls and orders. Our office and stores may take up to 5 business days to return your call or email. Rest assured that we are doing everything to meet this unprecedented demand. 
416-252-2228 ext 270

Due to Covid-19, we are experiencing an extraordinary number of calls and orders. Our office and stores may take up to 5 business days to return your call or email. Rest assured that we are doing everything to meet this unprecedented demand. 
Please contact info@dot-furniture.com


Online Shopping

All cancellation requests must be submitted in writing to info@dot-furniture.com within 24 hours from the time the order is placed. At D.O.T. Furniture we understand that cancellations are an unfortunate part of shopping online. Sometimes the incorrect item is ordered, or you simply just had a change of heart. We want you to love your new furniture purchase with us; this is why we allow our customers up to 24 hours to cancel an order from the time it is placed. D.O.T. Furniture will process your order after the 24-hour grace period has passed. If you do not notify us of any changed within the 24-hour grace period, the customer will be responsible for a cancellation or restocking fee of 20% of the purchase price as well as the return shipping fees that may apply.
In some cases items will be backordered and out of stock. You will be notified within 48 hours with an estimated delivery time, at which time you may opt to cancel your order at no additional charge. We cannot give out exact delivery dates since we are waiting for these products from the factories. In some cases this can take up to 16 weeks.
 
You must call, email, or visit your local store or use the online chat and we can help you find what you're looking for. 
Yes they are. Most promotions are available in store and online.
No, when you make a purchase online your official receipt will be emailed to you.
At this time, curbside pickup is only available at our main distribution centre, 3105 Dixie Road in Mississauga. Please select "Pickup in Store - Mississauga Clearance - FREE" on the checkout page to pick up free of charge.
DOT accepts VISA, MASTERCARD, AMERICAN EXPRESS, CASH, DEBIT, and FINANCING.
If, within 14 days of your purchase, you find the identical merchandise advertised for less by an authorized dealer in the same trading area, under the same terms and conditions, we will match the price. Merchandise must be the dame name brand, same model, and must be sold under the same finance terms including any administrative fee or delivery charges. Pricing may vary from region to region. Pricing guarantee does not apply to advertising errors, misprints, or product pricing errors, not in stock, limited or minimum quantity offers, limited time offers, rebates, coupons, premiums, free bonus offers, product that is being liquidated or sold without a manufacturer’s warranty and prices obtained from any internet website, online retailer or wholesale distributor including club pricing.
You can call any of our stores, email us at info@dot-furniture.com or use our online chat.
Yes, an account is needed to create an online order. It’s simple and just takes a few minutes. https://secure1.nitrosell.com/dot-furniture.com/store/member.asp?action=register&SID=frk3iqib9ve23q238sp52uer5n1sg3fk
Yes, you must log in to your account to make an online purchase. If you have forgotten your password just click here: https://secure1.nitrosell.com/dot-furniture.com/store/member.asp?action=forgotpassword
Present your gift card at the time of purchase either in store or online and the balance can be carried forward.
Your gift card will be emailed to you and it also can be personalized for a special occasion, just let us know.
Yes, we do. Please visit http://dot-furniture.com/23761/
Contact your local store.


Returns & Exchanges

Due to Covid-19, we are temporarily suspending exchanges and returns of non-essential products.
At this time, we are temporarily suspending all refunds. If a refund has been granted, cash sales are refunded with a cheque within 10 business days.

 

Delivery & Shipping

When the merchandise is received, we ask that you inspect the outside of the boxes or packaging for any shipping damage. In the event there is noticeable damage to the boxes or packaging, we ask that this is noted on the freight bill as “damaged cartons – subject to inspection”. If you find there is damage to the product contact us at info@dot-furniture.com within 24 hours of receiving and we will replace the merchandise.
Due to the high volume of orders coming in at this time, please be advised that local deliveries will take up to 2 weeks. An email will be sent within 10 days of your order with the delivery details. If your order is beyond the local delivery zones, it may take up to 4 weeks.

Waiting for your order? If it is before the 10-day mark, we ask that you refrain from asking the delivery date, as it has not yet been set.
D.O.T. Furniture currently ships within Canada. Each piece of furniture has a different shipping time, mainly depending on the manufacturer. Most furniture ships within 1-4 weeks from the date we process your order. We can also ship to the United States but not through an online order. Please contact us directly via email info@dot-furniture.com
Due to the high volume of orders coming in at this time, please be advised that an email will be sent within 10 days of your order with the delivery date and details.

Waiting for your order? If it is before the 10-day mark, we ask that you refrain from asking the delivery date, as it has not yet been set.
In order to reduce contact during the delivery process:
  • All merchandise will be delivered to the garage or driveway.
  • We cannot deliver to backyards, in-home or in apartment.
  • All condo deliveries will be delivered to the loading dock.
  • We cannot offer assembly or cardboard removal.
     
At this time, we are only able to accept deliveries with a minimum purchase of $500. The shipping fee will be calculated after you have entered your information and postal code. Delivery starts at $100.
No unfortunately delivery is not free or included with the price. Our shipping rates depend on the delivery address and the size of what is being delivered.
For any issues regarding your delivery, please contact the store where you made your purchase or call us at 416-252-2228 ex237 or via email at clarence@dot-furniture.com


Assembly

The first thing you should do is contact the store where you made your purchase and they should be able to assist you.
Due to Covid-19, all assembly services are temporarily suspended.


Repairs

Contact your local store and provide a sample if possible.
We normally do, however, our repairs department is currently closed and plans to re-open in September. 
We normally do, however, our repairs department is currently closed and plans to re-open in September. 
We normally do, however, our repairs department is currently closed and plans to re-open in September. 
We normally do, however, our repairs department is currently closed and plans to re-open in September. 


Shopping In-Store

If an item is out of stock at your local store it can be transferred there for your convenience.
You must call, email, or visit your local store or use the online chat and we can help you find what you're looking for. 
DOT accepts VISA, MASTERCARD, AMERICAN EXPRESS, CASH, DEBIT, and FINANCING.
If, within 14 days of your purchase, you find the identical merchandise advertised for less by an authorized dealer in the same trading area, under the same terms and conditions, we will match the price. Merchandise must be the dame name brand, same model, and must be sold under the same finance terms including any administrative fee or delivery charges. Pricing may vary from region to region. Pricing guarantee does not apply to advertising errors, misprints, or product pricing errors, not in stock, limited or minimum quantity offers, limited time offers, rebates, coupons, premiums, free bonus offers, product that is being liquidated or sold without a manufacturer’s warranty and prices obtained from any internet website, online retailer or wholesale distributor including club pricing.
Yes, we do. We offer financing through Flexiti and Fairstone. For more information refer to http://dot-furniture.com/36/ or visit your local store.


Product Information

The fabric most commonly used for outdoor cushions is Olefin fabric. It is resistant to fading, mildew, chemicals and insects. The fabric wicks away moisture and dries quickly. It is easy to clean, lightweight, strong, and is resistant to abrasion. We also carry some Sunbrella® cushions
Yes, DOT offers plenty of options to mix and match your set your way. Everything is sold separately.
Cast and Sling
D.O.T. Furniture offers a ten year warranty on the frame and one year warranty on the finish and fabric of all aluminum and sling furniture against the separation of seams and to be free from defects in material and workmanship. All warranty work must be assessed by the service centre and is only valid with an original receipt.

Resin wicker
D.O.T. Furniture offers a five-year warranty on the aluminum frames and a two-year warranty on the resin wicker against all defects in materials and workmanship under normal usage conditions. All warranty work must be assessed by the service centre and is only valid with an original receipt. Exclusions: Warranty does not include nor cover non-residential use, breakage of glass, normal fading and discolouration, normal wear and tear, scratched, chips, misuse, abuse, neglect, the use of improper cleaning products, use of sun-tam oils or other chemicals, vandalism, damages due to improper assembly, acts of nature such as wind, freezing, etc. and other circumstances beyond defects in material and workmanship. Warranty also does not include delivery, pick up or home inspection.

Umbrella and Gazebo
D.O.T. Furniture offers a one-year limited warranty on umbrellas and gazebos to be free from defects in material and workmanship. All warranty work must be assessed by the service centre and is only valid with original receipt. Cushions D.O.T. Furniture offers a one-year warranty on cushions to be free from defects in material and workmanship. All warranty work must be assessed by the service centre and is only valid with original receipt.

Sunbrella
This warranty protects against Sunbrella fabric becoming unserviceable due to colour or strength loss from normal usage and exposure conditions, including sunlight, mildew, and atmospheric chemicals.

Steel and Wrought
D.O.T. Furniture offers a one-year warranty on the frame and finish of all steel and wrought iron furniture to be free from defects in materials and workmanship. Rust is an inherent quality of steel and wrought iron and cannot be eliminated. All warranty work must be assessed by the service centre and is only valid with original receipt.
Most product information can be found on the product page under the product information tab, the dimensions tab, and the warranty tab. If you require further assistance, you can call any of our stores, email us at info@dot-furniture.com or use our online chat. If you didn’t get a hold of a live person right then, please leave us a message. Due to Covid-19, we are experiencing an extraordinary number of calls and orders. Our office and stores may take up to 5 business days to return your call or email. Rest assured that we are doing everything to meet this unprecedented demand. 
Our new spring/summer catalog is released every April. Our 2020 Catalogue can be view here: https://dot-furniture.com/26489/
Due to Covid-19, furniture rentals are temporarily suspended. 
Sign up for our newsletter and e-blast for our latest promotions and deals. It should be noted that we do not sell or share our mailing list and we generally send out only 2 emails a month with our new biweekly promotions.

Mailing List and Reviews
Email us, call us or click the unsubscribe button at the bottom of the email.
Leave a review on Social Media or Google! Visit our Reviews page for more details: https://dot-furniture.com/reviews/


Curbside Pickup

If you have selected pickup, you may pick up your online order at our warehouse located at 3105 Dixie Rd at the rear of the building. You will be notified via email with the date and time of the pick-up.
Simply select "Pickup in Store - Mississauga Clearance - FREE" on the checkout page to pick up your order free of charge.
Due to Covid-19, we are experiencing a high volume of orders. We will send you an email within 10 days of your purchase with details of the time and date you may pick up your order. Waiting for your order? If it is before the 10 day mark, we ask to refrain from asking the pickup date, as it has not yet been set.